{"id":140866,"date":"2026-04-30T15:36:17","date_gmt":"2026-04-30T14:36:17","guid":{"rendered":"https:\/\/www.edenred.pt\/?page_id=140866"},"modified":"2026-04-30T15:36:19","modified_gmt":"2026-04-30T14:36:19","slug":"accessibility","status":"publish","type":"page","link":"https:\/\/www.edenred.pt\/en\/accessibility\/","title":{"rendered":"Accessibility"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Our commitment<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We want our digital services to be welcoming and usable by everyone. Improving accessibility is a priority and we are committed to identifying and removing barriers so people with a wide range of needs can use our website and apps.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Scope<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This statement applies to the following digital services operated by Edenred Portugal: <a href=\"http:\/\/www.edenred.pt\/en\/\" type=\"link\" id=\"www.edenred.pt\">website<\/a> and <a href=\"https:\/\/www.myedenred.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">MyEdenred<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Current status<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We have not yet performed an accessibility audit of the digital service covered by this statement; consequently, this website\/app is currently considered non\u2011compliant with applicable accessibility standards pending the planned assessment. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is an interim position and will be updated after the assessment and remediation work.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What we will do<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We will carry out a formal accessibility assessment in the coming months and will publish the audit results. We will then conduct a structured remediation plan promptly after the assessment and start remediation work without delay. Target standard: we target WCAG 2.2 Level AA upon full completion of the remediation plan.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Likely issues before the audit (non\u2011exhaustive)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Until the completion of the evaluation, some typical barriers may exist, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>missing alternative text for images;<\/li>\n\n\n\n<li>inaccessible PDF documents or files;<\/li>\n\n\n\n<li>insufficient color contrast;<\/li>\n\n\n\n<li>keyboard-only navigation issues;<\/li>\n\n\n\n<li>form fields without proper labels.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you encounter any accessibility barriers, please contact us.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact &amp; escalation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Accessibility Team: <\/strong>User Support Service<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email: <\/strong>utilizador.pt@edenred.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Phone:<\/strong> +351 218 917 700 (9:00 a.m. to 6:00 p.m., business days)<br><br><strong>Postal address:<\/strong> Edif\u00edcio Adamastor, Torre B, Av. D. Jo\u00e3o II, n\u00ba 9-I, Piso 6, 1990-077 Lisboa, Portugal<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When contacting us, please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the URL of the page or the application feature concerned;<\/li>\n\n\n\n<li>a brief description of the issue identified;<\/li>\n\n\n\n<li>the alternative format you require.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will respond as quickly as possible and forward the request internally whenever necessary.<\/p>\n","protected":false},"excerpt":{"rendered":"Our commitment We want our digital services to be welcoming and usable by everyone. Improving accessibility is a priority and we are committed to identifying and removing barriers so people with a wide range of needs can use our website and apps. Scope This statement applies to the following digital services operated by Edenred Portugal:&#8230;","protected":false},"author":16,"featured_media":140864,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-140866","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.edenred.pt\/en\/wp-json\/wp\/v2\/pages\/140866","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.edenred.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.edenred.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.edenred.pt\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/www.edenred.pt\/en\/wp-json\/wp\/v2\/comments?post=140866"}],"version-history":[{"count":1,"href":"https:\/\/www.edenred.pt\/en\/wp-json\/wp\/v2\/pages\/140866\/revisions"}],"predecessor-version":[{"id":140867,"href":"https:\/\/www.edenred.pt\/en\/wp-json\/wp\/v2\/pages\/140866\/revisions\/140867"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.edenred.pt\/en\/wp-json\/wp\/v2\/media\/140864"}],"wp:attachment":[{"href":"https:\/\/www.edenred.pt\/en\/wp-json\/wp\/v2\/media?parent=140866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}