{"id":140866,"date":"2026-04-30T15:36:17","date_gmt":"2026-04-30T14:36:17","guid":{"rendered":"https:\/\/www.edenred.pt\/?page_id=140866"},"modified":"2026-04-30T15:36:19","modified_gmt":"2026-04-30T14:36:19","slug":"accessibility","status":"publish","type":"page","link":"https:\/\/www.edenred.pt\/en\/accessibility\/","title":{"rendered":"Accessibility"},"content":{"rendered":"\n

Our commitment<\/strong><\/h2>\n\n\n\n

We want our digital services to be welcoming and usable by everyone. Improving accessibility is a priority and we are committed to identifying and removing barriers so people with a wide range of needs can use our website and apps.<\/p>\n\n\n\n

Scope<\/strong><\/h2>\n\n\n\n

This statement applies to the following digital services operated by Edenred Portugal: website<\/a> and MyEdenred<\/a>.<\/p>\n\n\n\n

Current status<\/strong><\/h2>\n\n\n\n

We have not yet performed an accessibility audit of the digital service covered by this statement; consequently, this website\/app is currently considered non\u2011compliant with applicable accessibility standards pending the planned assessment. <\/p>\n\n\n\n

This is an interim position and will be updated after the assessment and remediation work.<\/p>\n\n\n\n

What we will do<\/h2>\n\n\n\n

We will carry out a formal accessibility assessment in the coming months and will publish the audit results. We will then conduct a structured remediation plan promptly after the assessment and start remediation work without delay. Target standard: we target WCAG 2.2 Level AA upon full completion of the remediation plan.<\/p>\n\n\n\n

Likely issues before the audit (non\u2011exhaustive)<\/h2>\n\n\n\n

Until the completion of the evaluation, some typical barriers may exist, such as:<\/p>\n\n\n\n

    \n
  • missing alternative text for images;<\/li>\n\n\n\n
  • inaccessible PDF documents or files;<\/li>\n\n\n\n
  • insufficient color contrast;<\/li>\n\n\n\n
  • keyboard-only navigation issues;<\/li>\n\n\n\n
  • form fields without proper labels.<\/li>\n<\/ul>\n\n\n\n

    If you encounter any accessibility barriers, please contact us.<\/p>\n\n\n\n

    Contact & escalation<\/h2>\n\n\n\n

    Accessibility Team: <\/strong>User Support Service<\/p>\n\n\n\n

    Email: <\/strong>utilizador.pt@edenred.com<\/p>\n\n\n\n

    Phone:<\/strong> +351 218 917 700 (9:00 a.m. to 6:00 p.m., business days)

    Postal address:<\/strong> Edif\u00edcio Adamastor, Torre B, Av. D. Jo\u00e3o II, n\u00ba 9-I, Piso 6, 1990-077 Lisboa, Portugal<\/p>\n\n\n\n

    When contacting us, please include:<\/p>\n\n\n\n

      \n
    • the URL of the page or the application feature concerned;<\/li>\n\n\n\n
    • a brief description of the issue identified;<\/li>\n\n\n\n
    • the alternative format you require.<\/li>\n<\/ul>\n\n\n\n

      We will respond as quickly as possible and forward the request internally whenever necessary.<\/p>\n","protected":false},"excerpt":{"rendered":"Our commitment We want our digital services to be welcoming and usable by everyone. Improving accessibility is a priority and we are committed to identifying and removing barriers so people with a wide range of needs can use our website and apps. 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