Terms & Conditions
Before consulting or using the EDENRED PORTUGAL, S.A. (“EDENRED”) Website, the user or visitor (hereinafter, “User”) must read and accept the Terms & Conditions of Use contained in this document (hereinafter, “Terms & Conditions”). If you do not agree to them, you must refrain from downloading, installing, visiting, consulting and using the Website.
During the use of the Website and consultation of the information, data files, written text, graphics, links, audio files or other sounds, photographs, videos and documents (collectively, referred to as “Content”), tools, resources and services made available through the Website, the User agrees and accepts these Terms & Conditions, as well as the privacy and personal data protection policy available here.
These Terms and Conditions apply to all Users of the Website, including in particular Users who are browsers, vendors, customers, merchants and/or Content providers.
1. Ownership
1.1. EDENRED is the owner of the Website, also providing the services associated with all its products in the territory of Mainland Portugal, Azores, and Madeira.
1.2. These Terms and Conditions of Website Use apply to Users and respect the territorial jurisdiction referred to in the previous number, not necessarily respecting other jurisdictions.
1.3. Any visitors who install and/or access the Website in territories subject to other jurisdictions do so on their own initiative, account, and risk, being responsible for complying with applicable local laws, and cannot invoke them against EDENRED.
2. Using the website
2.1. The Website is primarily intended for consulting information on the use of products marketed by EDENRED, providing and subscribing to the newsletter, filling out forms, sending subscription requests for EDENRED products, as well as any other activities, services, functionalities, or resources we make available on our Website.
2.2. No information on the Website or accessible through it, regardless of its form, should be considered as advice or recommendation, so the User assumes all risks inherent to the use of the information accessed on the Website, being solely and exclusively responsible for all decisions made based on it.
2.3. The Website, as well as its content and information, may only be copied or reproduced by downloading or printing a copy for the User’s exclusively private and non-commercial purposes.
2.4. The collection, verification, organization, and presentation of the information provided constitute an intellectual creation that involved substantial investment by EDENRED and third parties, with intellectual property rights and related rights over the content and other elements of the Website belonging to EDENRED or such third parties.
2.5. No statement or content on the Website should be interpreted as granting any license or authorization to use any intellectual property or related rights disclosed or contained therein.
2.6. All acts that, under applicable legislation, may constitute a violation of intellectual property rights and related rights held by EDENRED and third parties are prohibited by law, and Users must refrain from practicing them.
2.7. EDENRED is not responsible for any delay, suspension, or interruption in the transmission of information or access to the Website resulting from circumstances beyond its control.
2.8. The content of the Website, as well as all information and other elements contained therein, may be changed without prior notice, and EDENRED shall not incur any liability for this.
2.9. Except in cases of willful misconduct or gross negligence by EDENRED, it will not be liable for any damage or loss, regardless of its nature, that the User may suffer directly or indirectly as a result of: i) any inaccuracy, error, omission, deficiency of data or information provided through the Website; ii) delays or interruptions in the provision of data or information provided through the Website; and iii) any decision made or action taken by the User or third parties based on the information provided through the Website, even if it is inaccurate or incorrect.
3. Personal Data – Consent, security and privacy
The applicable data protection provisions are available in the Privacy Policy.
4. Requirements for full use of the Website
Users may only make full use of the Website if they accept and comply with these Terms and Conditions and the applicable Privacy Policy.
5. Abusive conduct by the User
5.1. The User must use the Website in a way that: (a) does not violate any legal provisions; (b) does not impair or damage its functioning, including any computer networks connected to it; (c) does not alter the content of the Website or reproduce any content contained therein on another server without the express consent of EDENRED; (d) does not cause any risk of confusion with any other person or entity; (e) does not falsify headers or otherwise manipulate identifiers to disguise the origin of any User’s information; (f) does not upload, make available, transmit, publish, or distribute any material or information for which they do not possess all necessary rights and licenses; (g) does not upload, make available, transmit, publish, or distribute any material that violates the rights of third parties, including any trademark, patent, trade secret, personal data, or publicity rights; (h) does not upload, make available, transmit, publish, or distribute any material or information that contains viruses, or other programming codes, files, or programs designed to damage, corrupt, or interfere with the functioning of the Website, or other computer systems of the Website or any data contained or transmitted through it – for this purpose, the User should not access, develop, support, or use any software, devices, scripts, robots, or any other means or processes (including web crawlers, browser plug-ins, and add-ons or any other technology, particularly in a physical environment), directly or through third parties, with the aim of copying the Website’s services, or copying profiles and other data directly or indirectly related to these services; (i) does not upload, make available, transmit, publish, or distribute any material or information that constitutes or encourages criminal offenses or gives rise to any other liabilities; (j) does not upload, make available, transmit, publish, or distribute any material or information that is illegal or may be considered harmful, threatening, abusive, defamatory, obscene, racist, or objectionable; (l) does not upload, make available, transmit, publish, or distribute any material or information that contains advertising, solicitations, bulk emails, spam, chain letters, pyramid schemes, or offers for the sale of goods or services; (m) does not reproduce, copy, modify, sell, store, distribute, or otherwise exploit the Website or any of its components (including, but not limited to, any materials or information accessible through the Website) for any commercial purposes; (n) does not interfere with or disrupt the use of the Website by another user, harass, or in any way threaten another user, or imply unauthorized access to third-party computer systems.
5.2. The User will be responsible for any damage, regardless of its nature, that EDENRED may suffer as a result of the use of the Website in disregard of these Terms and Conditions of Use.
6. Third-party content and links
6.1. EDENRED may provide, through the Website, content supplied by third parties, whether or not they are sponsors, and will not be responsible for such content or for the activity of third-party sites and/or applications that can be accessed from links on the Website.
6.2. In the case of offers, promotions, or programs presented through the Website, EDENRED is not a party to the relationships established between the User and the advertisers, partners, or commercial establishments making the proposals.
6.3. The advertisers, partners, or commercial establishments making proposals through the Website are solely responsible for them and for any guarantees, statements, services, offers, and information related to them.
6.4. EDENRED does not provide any guarantees regarding the accuracy, completeness, truthfulness, or usefulness of any statements, services, offers, and information from advertisers, partners, or commercial establishments.
7. System contingencies
7.1. EDENRED may provide, through the Website, content supplied by third parties, whether or not they are sponsors, and will not be responsible for such content or for the activity of third-party sites and/or applications that can be accessed from links on the Website.
7.2. EDENRED will not be responsible for any failure of the Website or for any damage resulting from circumstances beyond its control, such as equipment failures, line failures, phone issues, viruses, unauthorized access, and theft.
7.3. EDENRED will also not be responsible for any failure of the Website or for any damage resulting from operator errors, weather conditions, earthquakes or natural disasters, wars, strikes, and other labor issues.
8. Responsibility
8.1. EDENRED is not responsible for any damage caused by viruses that may affect the User’s hardware due to browsing the Website or downloading any content or programming linked to it.
8.2. Except as otherwise required by law, neither EDENRED nor its partners, administrators, directors, employees, agents, or sponsors will be responsible for any damages, direct or indirect, arising from or in any way related to the services associated with its products, the Website, the content or information contained therein, or other services related to it.
9. Compensation
EDENRED reserves the right to obtain compensation from the User for all damages, in particular those arising from liability demanded by third parties, caused to them as a result of improper use of the Website, in particular for breach of these Terms and Conditions.
10. Changes to the Website and to the terms and conditions of use of the Website
10.1. EDENRED reserves the right, at any time and without prior notice, to alter, modify, amend, suspend, or cease operating any service or functionality of the Website.
10.2. By using the Website, the User will electronically receive information about any changes to the Website or the Terms and Conditions.
10.3. After receiving notification of any changes to the Website or the Terms and Conditions, access to the Website may be restricted or denied until full and complete acceptance of the changes is communicated in a manner satisfactory to EDENRED.
11. Monitoring and dissemination of communications
11.1. In order to verify compliance with these Terms and Conditions, EDENRED reserves the right to monitor communications conducted through it.
11.2. EDENRED may, at its own initiative and discretion, refuse to disclose certain content, services, and products, or proceed to remove any references to them on the Website.
11.3. To the extent that it is legally permissible, EDENRED may disclose any content, record, or electronic communication if required to comply with legal or regulatory demands, if necessary for the operation of the Website, or if intended to protect the property rights of EDENRED, Users, advertisers, or commercial establishments.
12. Communications with Edenred
12.1. EDENRED welcomes all comments deemed appropriate regarding these Terms and Conditions and is available to provide any necessary clarifications.
12.2. For this purpose and for any other contacts, User support services [Support Line] are available via telephone at 707 500 360, every day with personalized service from 8 AM to 12 AM, or via email at apoiocliente.pt@edenred.com.
13. Applicable law and jurisdiction
Any and all disputes relating to the interpretation, validity, execution and effectiveness of these Terms and Conditions shall be resolved in accordance with Portuguese law by the Judicial Court of the District of Lisbon.
Lisbon, 19/04/2022 (last updated)