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Edenred Gift is a digital gift card that companies can use to reward and recognize employees for their performance. This gift card can be used for a wide range of products and services.
Edenred Gift is exempt from TSU if its attribution is not mode on a regular basis, is not based on objective criteria, is not expected to be received and is awarded once every 5 years.
Edenred Gift can be assigned to all employees that companies wish to reward or recognize, and it is up to the company to choose the amount to be awarded to each employee.
Once the supply agreement has been formalized, you can place your order via Edenred Customer Portal. If you have any questions, please contact us by email at apoiocliente.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).
Yes, each card can be loaded with a minimum amount of €5 and a maximum of €1,000. Each calendar year, the same employee can only receive a maximum of 12 cards and the total amount allocated cannot exceed €10,000.
Edenred Gift card is sent directly to the employee by email, within 48 hours of receiving the payment made by the company.
There are fees associated with issuing the card, which can be consulted directly with your account manager.
You should contact Edenred by email at apoiocliente.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).
Edenred Gift can be used on a variety of products and services, in areas such as fashion, technology, streaming platforms and much more. Discover the merchants network here.
No. The employees can decide how and where to use it – they can use the entire available balance in a single purchase or divide it up into several purchases, in a single brand or in different brands.
If the employee hasn’t received the code, or can’t find it, they should contact our partner Click&Gift’s support team at suporte@clickandgift.com.
No. Edenred Gift can only be used to make payments within a given merchants network.
The business relationship is established with the company and employees do not have to fill in or sign any documents. All is needed is their professional email address, first name, surname and VAT number. When employees register on the platform where they can exchange their Edenred Gift balance, they only need to provide their first name, surname and professional email address.
Edenred Gift is totally secure. The card is nominative and contains a set of information that guarantees its security. The gift card can only be redeemed using the email address associated with the card (if a different email address is provided, it is not possible to proceed). Furthermore, it is not possible to change the email address associated with the Edenred Gift.
Edenred Gift is valid for 12 months and can be extended by 1 month if the order is placed within 3 months of the expiry date. Once redeemed, the expiry date is the one given by the chosen brand.
Even if the employee is no longer working for the company, they can still use the Edenred Gift until it expires. The employee must keep their code, as any resends will have to be made to the original email address of the order.
Edenred Gift is a digital gift card that companies can give to their employees as a reward and incentive instrument. This gift card can be used for a wide range of products and services.
Edenred Gift can be used on a variety of products and services, in areas such as fashion, technology, streaming platforms and much more. Discover the merchants network here.
No. You can use the entire available balance on a single purchase or split the amount between several purchases, on a single brand or on different brands.
Access your Edenred Gift exchange page here. After providing your card code, you can see the balance you have available in the top right-hand corner.
If you haven’t received or can’t find the email with your Edenred Gift code, please contact our partner Click&Gift’s support team at suporte@clickandgift.com.
When you choose a certain amount in a brand to exchange your Edenred Gift for, you are purchasing a gift card from that brand. Once you have converted your Edenred Gift into vouchers for other brands, you can no longer reverse the operation.
The Edenred Gift card is awarded by the company to the employee, and it is up to the employer to decide the amounts to attribute to each employee. Each card can be loaded with a minimum of €5 and a maximum of €1,000. Each calendar year, the same employee may only receive a maximum of 12 cards and the total amount awarded may not exceed €10,000.
No. Edenred Gift is a digital gift card that can only be used to make payments in a given merchants network.
Yes, just like any other invoice. To do this, enter your VAT number.
No. Edenred Gift is personal and non-transferable and can only be used by the employee to whom it has been given.
You can use Edenred Gift with total security guarantees. The card is nominative and contains a set of information that guarantees its security. The gift card can only be redeemed using the email address associated with the card (if you enter a different email address, you will not be able to proceed). Furthermore, it is not possible to change the email address associated with the Edenred Gift.
Edenred Gift is valid for 12 months and can be extended by one month if the order is placed within three months of the expiry date. Once redeemed, the expiry date is the one assigned by the chosen brand.
Even if you are no longer an employee of the company that awarded you the Edenred Gift, you can still use it until it expires. However, you should keep your code, as any resend will be to the original email address.
Edenred Gift is open to commercial establishments in different areas: fashion, technology, leisure, hotels, wellness, cosmetics, among others.
Fill in this form and we’ll get back to you. In addition, you can contact us directly by phone on 218 917 700 (9am to 6pm, Monday to Friday).
Once the receipts have been received, the amount is posted to the account associated with your VAT number.
Receipts are made after we receive the envelope by registered mail, with the completed, signed and dated Edenred slip and the respective vouchers that were used. The establishment must keep a copy of these documents before sending them.
The estimated reimbursement period is from 5 to 8 days.
You can consult the full list of establishments in our network here. You can also check with the establishment itself.
No. The amount of each voucher must be used for a single purchase and cannot be exchanged for cash or receive any change. However, you can request several vouchers, with different amounts, to use in different purchases.
You should report this to your company’s Human Resources department, which will look into the possibility of resolving the matter with Edenred.
Vouchers are issued within a maximum of 4 working days.
There are fees associated with issuing the voucher, which can be consulted directly with your sales manager.
The business relationship is established with the company and employees do not have to fill in or sign any documents. All the required information is their name, surname and VAT number.
Your company should get in touch with Edenred customer support so that we can look into a possible solution.
Establishments in the field of education (schools, colleges, study and tutoring centers, etc.), training (universities, training centers, language schools, etc.), health (hospitals and clinics, pharmacies, opticians, etc.) and social support (nursing homes, day care centers, home support services, etc.) in Portugal can join the network.
Fill in this form and we’ll get back to you. In addition, you can contact us directly by phone on 218 917 700 (9am to 6pm, Monday to Friday).
After signing up, the merchant’s payment terminals are remotely parameterized. After this procedure, you can accept Edenred Flexível cards within 48 hours.
Joining the Edenred network is free of charge. You only pay for transactions. In other words, if you don’t have any transactions, you don’t have to pay anything. To find out more about the price and all the associated advantages, please contact our team of sales managers.
No, there is no duplication of fees with the bank.
The contract lasts for 12 months and is automatically renewed if neither party terminates it 30 days before the end of the term.
Once the contract has been signed, you have 14 legal days in which to withdraw. Once this period has elapsed, the contract will last for one year and you can terminate it 30 days before the end of the term.
By accepting Edenred Flexível, you’ll have more revenue, because you’ll gain new customers and retain existing ones. Your business gains more visibility by being advertised, with geolocation, in the MyEdenred App and on the Edenred website. You benefit from management tools that help promote your business and you have access to the Discounts and Advantages Program for establishments, with discounts and special conditions on several goods and services: mobility, energy, telecommunications, etc.
No, accepting Edenred Flexível does not oblige you to take discounts.
The amount is paid into the associated account and the invoice is sent by email or letter.
You can use the payment terminal you already have up and running, which belongs to the national payment network.
The Edenred Flexível card is accepted in online stores via MB WAY. If you offer this solution on your website, then you can receive online payments with Edenred Flexível.
Edenred Flexível is a social voucher given by the company to its employees to support them with education, training, health or elderly support expenses for the employee and/or their family. It is a prepaid card that can be recharged with the amounts stipulated by the company.
This solution offers tax savings to the employee, who is exempt from paying TSU on the amount allocated through Edenred Flexível. Edenred Flexível users can also access the Discounts and Advantages Program which offers them exclusive discounts on various brands.
There is no limit to the amount to be awarded in Edenred Flexível, and it is up to the company to decide the amounts to be awarded to each employee.
The card is rechargeable and can be loaded several times with the desired amounts.
The cards are sent to the company, which has to ensure that they are distributed to employees. There is also the option of requesting the shipment to employee’s home, which can only be requested by the company itself.
Yes. You can change your PIN at any ATM.
If you remember your PIN but have blocked your card by mistyping it, ask for your attempts to be unblocked via our User Support Line – 707 500 360. Available every day between 08h00 and 24h00.
If you don’t know your PIN, ask for a new one via our User Support Line – 707 500 360. Available every day between 08h00 and 24h00.
You can use it in a network of over 3,500 member establishments. In the case of education and training, it can be used in schools, colleges, universities, bookstores, training centers, language schools, music schools, among others. In the areas of health and elderly support, it can be used in hospitals, clinics, pharmacies, opticians, orthopedic and geriatric stores, nursing homes, day care centers, home support services, among others. Discover all the establishments that are part of the network, which is constantly being updated, here in the MyEdenred App or at MyEdenred.pt.
As it is a social benefit with associated tax advantages, Edenred Flexível can only be used in Portugal, in the Edenred merchants network (establishments with an agreement with Edenred).
Yes. You can add your household’s Edenred Flexível card to your account in the App or at MyEdenred.pt. If you have an Edenred Refeição card, you can also link it to your MyEdenred account. This way, you can quickly consult all your cards in one place.
Yes, you can make online and contactless payments with your Edenred Flexível card. Just connect it to MB WAY.
No, the card balance can be used for various purchases.
No. Edenred Flexível is a social benefit that the company gives to the employee to help with education, training, health and elderly support costs. Its amount can only be used for this purpose in the Edenred merchants network.
No. The Edenred Flexible card can only be loaded with the amount assigned by the company.
Yes, the Edenred Flexible card allows the payment of education, training, health and elderly support expenses for the employee or family members.
Yes, the Edenred Flexível card allows you to pay for any type of expenses in pharmacies or other healthcare establishments that are part of the Edenred merchants network.
Yes, like any other invoice, as long as you communicate your NIF to the merchant.
The Edenred Flexível card is protected by a PIN code, which is sent separately from the card in order to guarantee the security of the process. In the event of loss or misplacement, the user can block the card via the App or at MyEdenred.pt.
Immediately block the card via the App or at MyEdenred.pt, so that you can try to locate it without the risk of it being used by third parties. Then:
– If you can’t find the card, ask for it to be replaced by calling our User Support Line – 707 500 360. A new card will be sent to you with the balance available at the time of blocking.
– If you find the card, you can unblock it in the MyEdenred App or at MyEdenred.pt and use it again as normal.
Each card is valid for 3 years, the expiration date is stated on the front of the Edenred Flexível card.
Renewing the card has an associated fee, corresponding to its issue and dispatch price. However, this fee is charged to the company.
If you no longer work for the company, the balance remains on the card. It must be spent within 60 days.
Edenred Flexível is a social voucher given by the company to its employees to support them with education, training, health or elderly support expenses for the employee and/or their family. It is a prepaid card that can be recharged with the amounts stipulated by the company.
Edenred Flexível offers tax savings for both the company and the employee. The amount awarded through this card is exempt from TSU. Edenred Flexível users can also access a Discount and Advantage Program that offers them exclusive discounts on various brands.
The Edenred Flexível card can be used in a network of over 3,500 member establishments. In the case of education and training, it can be used in schools, colleges, universities, bookstores, training centers, language schools, music schools, among others. In the areas of health and elderly support, it can be used in hospitals, clinics, pharmacies, opticians, orthopedic and geriatric stores, nursing homes, day care centers, home support services, among others. Discover all the establishments that make up the network, which is constantly updated, here, in the MyEdenred App and on the MyEdenred Portal.
This benefit can be used to pay for education expenses, training expenses, health expenses and elderly support for employees and/or their families.
Once the supply agreement has been formalized, you can place your order via Edenred Client Portal. If you have any questions, please contact us by email at apoiocliente.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).
There is no limit to the amount you can load on the Edenred Flexível card. As it is a reloadable prepaid card, it can be reloaded several times with the desired amount.
The cards are sent to the company, which has to ensure that they are distributed to employees. In some cases, the company can request that they be sent to the employee’s home.
The estimated issuing and dispatch time for each card is up to 10 working days.
There are fees associated with the card. Consult your Edenred account manager for a personalized proposal.
No. The amount is always borne by the employer and does not appear on the employee’s balance.
No. Edenred Flexível is awarded via a reloadable prepaid card, there is no need to have an associated bank account.
The balance of the Edenred Flexível card can be consulted on the MyEdenred App, available for Android, iOS and Huawei, or at MyEdenred.pt. All they have to do is register.
It is also possible to check the balance via our User Support Line – 707 500 360 – which is available every day between 08h00 and 24h00.
No, the card balance can be used for several different purchases.
No. The balance can be used as long as the card is valid.
No, Edenred Flexível is a social benefit that the company offers the employee to help with education, training, health and elderly support costs. The amount allocated can only be used for this purpose in the network of participating establishments.
No. Edenred Flexível is a social benefit and can only be loaded by the employer, through the IBAN associated with the card.
The business relationship is established with the company and employees do not have to fill in or sign any documents. All the required information is their name, surname and VAT number.
The Edenred Flexível card is protected by a PIN code, which is sent separately from the card in order to guarantee the security of the process. In the event of loss or misplacement, the user can block the card via the MyEdenred App or at MyEdenred.pt.
Each card is valid for 3 years. The expiration date is stated on the front of the Edenred Flexível card.
There is a fee for renewing the card, which corresponds to the issuing and dispatching of the card. This fee is charged to the company.
If the employee leaves the company, the balance remains on the card. It must be spent within 60 days.
Educational establishments such as schools, colleges, universities and similar can join the Edenred Estudante network.
Fill in this form and we’ll get back to you. In addition, you can contact us directly by phone on 218 917 700 (9am to 6pm, Monday to Friday).
Edenred Estudante is currently awarded in a 100% digital wallet.
Once we have confirmed that your establishment is eligible to sign the contract, the acceptance of this benefit is immediate.
Joining the Edenred network is free of charge. You will only pay for your movements. In other words, if you don’t have any transactions, you don’t have to pay anything. To find out more about the fees and all the associated advantages, please contact our team of sales managers.
The amount is refunded by bank transfer made directly by Edenred to the account provided by the establishment.
To ensure security, 100% digital wallet refund is provided by a certified system.
The estimated refund period is 72 hours (bank transaction period).
Edenred sends a daily email with the entire history whenever there are payments/refunds.
Accepting Edenred Estudante allows you to boost your business by winning new customers and retaining existing ones. Your business gains more visibility by being featured on the Edenred website. You benefit from management tools that help promote your business and you have access to the Discounts and Advantages Program, with discounts and special conditions on various goods and services: mobility, energy, telecommunications, etc.
No, the acceptance of Edenred Estudante does not require the practice of discounts.
All kindergartens, nurseries, daycare and similar establishments can join the Edenred Creche network.
Fill in this form and we’ll get back to you. In addition, you can contact us directly by phone on 218 917 700 (9am to 6pm, Monday to Friday).
Edenred Creche exists as a 100% digital wallet.
Once we have confirmed that your establishment is eligible to sign the contract, the acceptance of this benefit is immediate.
To find out more about the conditions for joining the Edenred Creche network, as well as all the associated advantages, please contact our team of sales managers.
The amount is refunded by bank transfer made directly by Edenred to the account provided by the establishment.
To ensure security, 100% digital wallet refund is provided by a certified system.
The estimated refund period is 72 hours (bank transaction period).
Edenred sends a daily email with the entire history whenever there are payments/refunds.
Accepting Edenred Creche allows you to boost your business by winning new customers and retaining existing ones. Your business gains more visibility by being featured on the Edenred website. You benefit from management tools that help promote your business and you have access to the Discounts and Advantages Program, with discounts and special conditions on various goods and services: mobility, energy, telecommunications, etc.
No, accepting Edenred Creche does not oblige you to take out discounts.
Edenred meal cards network is available to food establishments (restaurants and food retail) in Portugal.
Fill in this form and we’ll get back to you. In addition, you can contact us directly by phone on 218 917 700 (9am to 6pm, Monday to Friday).
After signing up, the establishment’s payment terminals are parameterized remotely. Within a maximum of 48 hours, you can accept all Edenred Refeição cards after this procedure.
Joining the Edenred network is free of charge. You only pay for the transactions you make. In other words, if you don’t have any transactions, you don’t have to pay anything. To find out more about the value of transactions and all the associated advantages, please contact our team of sales managers.
No, there is no duplication of fees with the bank.
The contract lasts for 12 months and is automatically renewed if neither party terminates it 30 days before the end of the term.
Once the contract has been signed, you have 14 legal days in which to withdraw. Once this period has elapsed, the contract will last for one year and can be terminated 30 days before the end of the term.
Accepting Edenred Refeição cards allows you to boost your business by winning new customers and retaining existing ones. Your business gains more visibility by being advertised on the MyEdenred App, with over 700 thousand users, and on the Edenred website. You benefit from management tools that help promote your business and you have access to the Discounts and Advantages Program for establishments, with discounts and special conditions on various goods and services: mobility, energy, telecommunications, etc.
By being part of our network, you can access, in your reserved area, online reservation management, management of takeaway and delivery orders and creation of a digital menu with QR Code.
No, the acceptance of Edenred Refeição does not require discounts.
The amount is paid into the account associated with your taxpayer and the invoice is sent by email or letter.
You can use the payment terminal you already have up and running, as long as it belongs to the national payment network.
At the moment, the Edenred Refeição card is accepted exclusively at POS terminals belonging to the national payment network.
Edenred Refeição is accepted in online stores via MB WAY. If you offer this solution on your website, then you can receive online payments with Edenred Refeição.
If you change or add a TPA, you must always notify us so that we can parameterize it. You can do this by emailing parceiro.pt@edenred.com or by calling 218 917 700 (from 9am to 6pm, Monday to Friday).
If you change or add a TPA, you must always notify us so that we can parameterize it. You can do this by emailing parceiro.pt@edenred.com or by calling 218 917 700 (from 9am to 6pm, Monday to Friday).
If you change your VAT number, you will have to formalize a new contract, under the same conditions as the previous one. To do this, you can contact your Edenred account manager directly by email at parceiro.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).
If you change your VAT number, you will have to formalize a new contract, under the same conditions as the previous one. To do this, you can contact your Edenred account manager directly by email at parceiro.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).
If you change your VAT number, you will have to formalize a new contract, under the same conditions as the previous one. To do this, you can contact your Edenred account manager directly by email at parceiro.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).
If you change your VAT number, you will have to formalize a new contract, under the same conditions as the previous one. To do this, you can contact your Edenred account manager directly by email at parceiro.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).
If you change your VAT number, you will have to formalize a new contract, under the same conditions as the previous one. To do this, you can contact your Edenred account manager directly by email at parceiro.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).
The termination of activity must be communicated to Edenred, so that we can cancel the contract and remove the information on our website and MyEdenred App.
The termination of activity must be communicated to Edenred, so that we can cancel the contract and remove the information on our website and MyEdenred App.
The termination of activity must be communicated to Edenred, so that we can cancel the contract and remove the information on our website and MyEdenred App.
The termination of activity must be communicated to Edenred, so that we can cancel the contract and remove the information on our website and MyEdenred App.
The termination of activity must be communicated to Edenred, so that we can cancel the contract and remove the information on our website and MyEdenred App.
Any change of data must be communicated to Edenred so that we can update the information available on our website and MyEdenred App. You can contact your Edenred account manager directly by email at parceiro.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).
Any change of data must be communicated to Edenred so that we can update the information available on our website and MyEdenred App. You can contact your Edenred account manager directly by email at parceiro.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).
Any change of data must be communicated to Edenred so that we can update the information available on our website and MyEdenred App. You can contact your Edenred account manager directly by email at parceiro.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).
Any change of data must be communicated to Edenred so that we can update the information available on our website and MyEdenred App. You can contact your Edenred account manager directly by email at parceiro.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).
Any change of data must be communicated to Edenred so that we can update the information available on our website and MyEdenred App. You can contact your Edenred account manager directly by email at parceiro.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).
Yes, the conditions can be renegotiated. However, renegotiation requires prior analysis and must be requested between 30 and 60 days before the contract is automatically renewed.
Yes, the conditions can be renegotiated. However, renegotiation requires prior analysis and must be requested between 30 and 60 days before the contract is automatically renewed.
Edenred Refeição is a social voucher given by the company to its employees to pay their meal allowance. It is more advantageous than receiving it in cash, because the value of the allowance, exempt from IRS and TSU, is 70% higher (for companies and employees). It is a prepaid card, which can be recharged with the amount of the allowance stipulated by the company, and can be used to buy meals or food at the Edenred merchants network in Portugal.
Edenred Refeição offers tax savings to the company and its employees, who are exempt from IRS and TSU up to the amount defined by law (70% more than when paying in cash). For greater purchasing power, users also have access to the Edenred Discounts and Advantages Program, which offers them exclusive discounts in essential areas.
Edenred Refeição can be used in all establishments in the food sector that have a commercial agreement with Edenred. With restaurants, pastry shops and bakeries, supermarkets, butchers and many others, the Edenred Refeição network has more than 38,000 member establishments and is growing all the time. Discover all the establishments here, in the MyEdenred App or at MyEdenred.pt.
Edenred Refeição can be awarded to any employee, as this benefit is intended for the purchase of meals or food.
Once the supply agreement has been formalized, you can place your order via Edenred Client Portal. If you have any questions, please contact us by email at apoiocliente.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).
The estimated time taken to issue and dispatch each card is up to 10 working days.
The cards are sent to the company, which has to ensure that they are distributed to employees. In some cases, the company can request that they be sent to the employee’s home.
There are fees associated with the card. Consult your Edenred account manager for a personalized proposal.
No. The amount is always borne by the company and does not appear on the employee’s balance.
No. Edenred Refeição is awarded via a reloadable prepaid card, there is no need to have an associated bank account.
The balance of the Edenred Refeição card can be consulted on the MyEdenred App, available for Android, iOS and Huawei, or at MyEdenred.pt. All they have to do is register.
It is also possible to check the balance via our User Support Line – 707 500 360 – which is available every day between 08h00 and 24h00.
No, the card balance can be used for various purchases.
No. The balance can be used as long as the card is valid.
No. Edenred Refeição is a social voucher that must be used exclusively to purchase meals or food. It can only be loaded with the meal allowance paid by the employer and used for payments in the Edenred merchants network.
No. Edenred Refeição is a social voucher and can only be loaded with the meal allowance paid by the employer, via the IBAN associated with the card.
The business relationship is established with the company and employees do not have to fill in or sign any documents. All that is required is their name, surname and VAT number to issue the cards.
The Edenred Refeição card is protected by a PIN code, which is sent separately from the card in order to guarantee the security of the process. In the event of loss or misplacement, the user can block the card via the MyEdenred App or at MyEdenred.pt.
Each card is valid for 3 years. The expiration date is stated on the front of the Edenred Refeição card.
There is a fee for renewing the card, which corresponds to the issuing and dispatching of the card. This fee is charged to the company.
If the employee leaves the company, the balance remains on the card. It must be spent within 60 days.
Edenred Refeição is a social voucher given by the company to its employees to pay their meal allowance. It is more advantageous than receiving it in cash, because the value of the allowance, exempt from IRS and TSU, is 70% higher (for companies and employees). It is a prepaid card, which can be recharged with the amount of the allowance stipulated by the company, and can be used to buy meals or food at Edenred merchants network in Portugal.
Edenred Refeição offers tax savings to the company and its employees, who are exempt from IRS and TSU up to the amount defined by law (70% more than when paying in cash). For greater purchasing power, users also have access to the Edenred Discounts and Advantages Program, which offers them exclusive discounts in essential areas.
The amount allocated in Edenred Refeição refers to the meal allowance allocated and decided by your company.
The Edenred Refeição card is loaded monthly and is carried out by your company.
The cards are sent to the company, which has to ensure that they are distributed to employees. In some cases, the company can request that they be sent to the employee’s home.
Yes. You can change your PIN at any ATM.
If you remember your PIN but have blocked your card by mistyping it, ask for your attempts to be unblocked via our User Support Line – 707 500 360. Available every day between 08h00 and 24h00.
If you don’t know your PIN, ask for a new one via our User Support Line – 707 500 360. Available every day between 08h00 and 24h00.
Edenred Refeição can be used in all establishments in the food sector that have a commercial agreement with Edenred. Between restaurants, pastry shops, bakeries, supermarkets, butchers and many others, the Edenred Refeição network has more than 38,000 member establishments and is constantly growing. Discover all the establishments here, in the MyEdenred App or at MyEdenred.pt.
As it is a social voucher with associated tax advantages, Edenred Refeição can only be used in Portugal, in the Edenred merchants network (establishments with an agreement with Edenred).
The balance of the Edenred Refeição card can be consulted on the MyEdenred App, available for Android, iOS and Huawei, or at MyEdenred.pt. All they have to do is register.
It is also possible to check the balance via our User Support Line – 707 500 360 – which is available every day between 08h00 and 24h00.
Yes. You can add Edenred Refeição cards to your account in the App and at MyEdenred.pt. If you have an Edenred Flexible card, you can also link it to your MyEdenred account. This way, you can quickly consult all your cards in one place.
Yes, you can make online and contactless payments with your Edenred Refeição card. Just connect it to MB WAY.
No. The Edenred Refeição balance is cumulative and can be used as long as the card is valid.
No, the card balance can be used for various purchases.
No. Edenred Refeição is a social voucher that must be used exclusively to purchase meals or food. It can only be loaded with the meal allowance paid by the employer and used for payments in the Edenred merchants network.
No. Edenred Refeição is a social voucher and can only be loaded with the meal allowance paid by the employer.
No. Hypermarket discounts are not dependent on the method of payment used. You can benefit from the discounts by paying with the Edenred Refeição card.
Immediately block the card via the MyEdenred App or at MyEdenred.pt, so that you can try to locate it without the risk of it being used by third parties. Then:
– If you can’t find the card, ask for it to be replaced by calling our User Support Line – 707 500 360. A new card will be sent to you with the balance available at the time of blocking.
– If you find the card, you can unblock it in the MyEdenred App or at MyEdenred.pt and use it again as normal.
The Edenred Refeição card is protected by a PIN code, which is sent separately from the card in order to guarantee the security of the process. In the event of loss or misplacement, the user can block the card via the MyEdenred App or at MyEdenred.pt.
Each card is valid for 3 years. The expiration date is stated on the front of the Edenred Refeição card.
There is a fee for renewing the card, which corresponds to the issuing and dispatching of the card. This fee is charged to the company.
If the employee leaves the company, the balance remains on the card. It must be spent within 60 days.
Edenred Creche is a social voucher granted by the company to its employees to support them with childcare expenses and education for children under 7 years of age.
Edenred Creche is granted in the form of a 100% digital wallet.
This solution offers tax savings. The company is exempt from TSU and has a 40% increase in IRC on the amount allocated through Edenred Creche. In turn, the employee is exempt from paying TSU and IRS.
Edenred Creche can be used in a network of more than 3,200 merchants, covering kindergartens, nurseries, daycare and similar, and is constantly being updated. Discover all the establishments in the network here.
Yes, Edenred Creche is regulated by Decree-Law 26/99 of January 28. This decree-law allows companies to grant childcare solutions, which aim to help employees with early childhood and education expenses for their children or dependents.
Edenred Creche can be granted to employees with children or dependents under the age of 7.
Once the supply agreement has been formalized, you can place your order via Edenred Client Portal. If you have any questions, please contact us by email at apoiocliente.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).
The company allocates the benefit to eligible employees. Afterwards, the employee receives an email confirming receipt of the benefit with instructions on the next steps to proceed with its use.
The wallet is available within 24 hours.
There are fees associated with the solution. Consult your Edenred account manager for a personalized proposal.
The Edenred Creche wallet is loaded in the Client Portal and is available once the order has been successfully paid for.
There is no limit on the amount to be awarded to each employee. The paper voucher and e-voucher formats have a minimum value of €5 and a maximum of €999. However, for each employee, you can assign as many vouchers or e-vouchers as you need to make up the total amount you want. In wallet format, there is no limit.
No. Edenred Creche is granted in a 100% digital wallet format and there is no need to have a linked bank account.
Employees can check their balance and transactions on the MyEdenred App or at MyEdenred.pt.
No. The employee can use the available balance in several payments.
No. Edenred Creche is a social voucher that must be used for the childhood and education expenses of employees’ children. The amount awarded can only be used for payments in the Edenred merchants network.
The business relationship is established with the company and employees do not have to fill in or sign any documents. All that’s required is their name, surname, email address and VAT number.
The wallet has two layers of security: when the benefit is added to the MyEdenred App and when the payment is validated to the establishment (via SMS token).
The digital wallet is valid for 24 months.
Even if the employees no longer work for the company, they can still take advantage of Edenred Creche until it expires.
Edenred Creche is a social voucher granted by the company to its employees to support them with childcare expenses and education for children under 7 years of age.
Edenred Creche is currently allocated in a single format: 100% digital wallet.
This solution offers tax savings to the employee, who is exempt from paying TSU and IRS on the amount allocated through Edenred Creche.
There is no limit to the amount to be granted at Edenred Creche, and it is up to the company to decide the amounts to be granted to each employee.
The company allocates the benefit to eligible employees. Afterwards, the employee receives an email confirming receipt of the benefit with instructions on the next steps to proceed with its use.
You can use it in a network of more than 3,200 establishments, which includes nurseries, kindergartens, daycare and similar. Discover all the merchants in the network, which is constantly being updated, here.
As it is a voucher that offers tax benefits, Edenred Creche can only be used on national territory, in the Edenred merchants network (establishments with an agreement with Edenred).
The wallet’s balance and movements can only be consulted on the MyEdenred App, available for Android, iOS and Huawei, or on MyEdenred.pt. Simply register and add your wallet to the App.
No, Edenred Creche is a social voucher that the company offers to employees to help them with their childcare and education costs. Its amount can only be used for this purpose in the Edenred merchants network.
Yes, you can use the available balance in several payments.
Payments are made through the MyEdenred App (available for Android, iOS and Huawei, or at MyEdenred.pt). Simply add the benefit to the App, choose the establishment where you want to make the payment, enter the student number and enter the amount to be paid. Upon confirmation, the payment is automatically validated in the App.
Yes, just like any other invoice.
The amount awarded to you in Edenred Creche is exempt from IRS and TSU, so you won’t have to pay any tax on it. You don’t have to declare this amount in your annual tax return.
Yes, as long as you have shared custody and your child’s expenses are included in your tax return (your tax return will not show the child’s NIF).
If you are paying alimony without shared custody, you can also use Edenred Creche to pay part of the alimony, as this is also used for education expenses.
If you don’t have shared custody or pay child support, you can’t use Edenred Creche.
Before paying expenses in advance, you should check the reimbursement conditions with the establishment. In the case of expenses paid with Edenred Creche, Edenred cannot refund the amount.
Yes. The criterion is always the child’s age at the time of the award (i.e. the time it is reflected on the employee’s pay slip) and the level of education the child is in (kindergarten, nursery and similar).
No. Edenred Creche is personal and non-transferable and can only be used to cover the expenses of your dependent(s).
The wallet has two layers of security: when the benefit is added to the MyEdenred App and when the payment is validated to the establishment (via SMS token).
The 100% digital wallet is valid for 24 months.
You must report it to your company’s Human Resources department, which will analyze the possibility of resolving the issue with Edenred.
Even if you are no longer an employee of the company that awarded you the Edenred Creche, you can still use it until it expires.
Edenred Estudante is a social voucher granted by the company to its employees to support them with education or training expenses. It can be used for training expenses for employees themselves or for education costs for children or dependents aged 7 and over.
Edenred Estudante is granted in the form of a 100% digital card.
This solution offers tax savings. The company and the employee are exempt from TSU on the amount allocated through Edenred Estudante.
Edenred Estudante can be used in a network of more than 2,800 member establishments covering schools, colleges, universities and similar. Discover all the merchants in the network, which is constantly being updated, here.
Edenred Estudante can be awarded to any employee, as this benefit can be used to pay for children’s education costs from the age of 7, but also for the employee’s own training costs.
Once the supply agreement has been formalized, you can place your order via Edenred Customer Portal. If you have any questions, please contact us by email at apoiocliente.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).
The company enters the information of the employees to whom it wishes to grant this benefit into the Client Portal. Afterwards, the employee receives an email confirming receipt of the benefit with instructions on the next steps to proceed with its use.
The wallet is available within 24 hours.
There are fees associated with the solution. Consult your Edenred account manager for a personalized proposal.
Edenred Estudante wallet is loaded in the Client Portal and the respective amount is available once the order has been successfully paid for.
There is no limit to the amount that can be awarded to each employee.
No. The Edenred Estudante is granted in a 100% digital wallet format, there is no need to have a linked bank account.
Employees can check their balance and transactions on the MyEdenred App or on MyEdenred.pt.
No, the employee can use the available balance in several payments.
No, Edenred Estudante is a social voucher that the company offers to employees to help them with their expenses or those of their children or dependents in education and training. The amount awarded can only be used for payments in the Edenred merchants network.
The business relationship is established with the company and employees do not have to fill in or sign any documents. All that’s required is their name, surname, email address and VAT number.
The wallet has two layers of security: when the benefit is added to the MyEdenred App and when the payment is validated to the establishment (via SMS token).
The digital wallet is valid for 24 months.
Even if the employees no longer work for the company, they can still use Edenred Estudante until it expires.
Edenred Estudante is a social voucher granted by the company to its employees to support them with education or training expenses. It can be used for training expenses for employees themselves or for education costs for children or dependents aged 7 and over.
Edenred Estudante is granted in the form of a 100% digital card.
This solution offers tax savings to the employee, who is exempt from paying TSU on the amount allocated through Edenred Estudante.
There is no limit to the amount of Edenred Estudante, and it is up to the company to decide the amounts to attribute to each employee.
The company allocates the benefit to eligible employees. Afterwards, the employee receives an email confirming receipt of the benefit with instructions on the next steps to proceed with its use.
You can use it in a network of more than 2,800 establishments covering schools, colleges, universities and similar. Discover all the merchants in the network, which is constantly being updated, here.
The wallet’s balance and movements can only be consulted on the MyEdenred App, available for Android, iOS and Huawei, or on MyEdenred.pt. Simply register and add your wallet to the App.
As it is a voucher that offers tax benefits, Edenred Estudante can only be used in Portugal, in the Edenred merchants network (establishments with an agreement with Edenred).
No. Edenred Estudante is a social voucher that the company gives to employees to help them with their own expenses or those of their children or dependents in education and training. Its value can only be used for this purpose in the Edenred merchants network.
Yes, you can use the available balance in several payments.
Payments are made through the MyEdenred App (available for Android, iOS and Huawei, or at MyEdenred.pt). Simply add the benefit to the App, choose the establishment where you want to make the payment, enter the student number and enter the amount to be paid. Upon confirmation, the payment is automatically validated in the App.
Yes, just like any other invoice.
No. Edenred Estudante can be used by the employee to whom it was assigned, for their own use, as well as for their dependents.
The wallet has two layers of security: when the benefit is added to the MyEdenred App and when the payment is validated to the establishment (via SMS token).
The digital wallet is valid for 24 months.
You must report it to your company’s Human Resources department, which will analyze the possibility of resolving the issue with Edenred.
Even if you are no longer an employee of the company that awarded you the Edenred Estudante, you can still use it until it expires.
Create your MyEdenred account using your email address and a password defined by you. You will receive a verification message in your email inbox. You will then be asked for the information you need to set up your profile.
You can use your Facebook account to sign up on MyEdenred App. Once you have given your permission, the name and email address of your Facebook account are shared with MyEdenred. This feature is not available for iOS devices.
You can use your Google account to sign up on MyEdenred App. Once you have given your permission, your Google account name and email address are shared with MyEdenred. This feature is not available for iOS devices.
After setting your registration method (email, Google or Facebook) you will be asked to add your card. Enter the 16 digits on the front of your Edenred card and select “next”.
The zip code is used to predefine a fixed location (work or home) in order to offer more precise results in the “Where to Use” menu. See how it works in the “Where to use” chapter of the Frequently Asked Questions.
If you can’t remember your password, choose the “Recover Password” option. Enter the email you used to register and follow the steps to choose a new password.
For convenience, your MyEdenred session remains connected. For added security, you can set a lock code as an additional step to log in to the App.
In “My Cards” section, you will find your card balance updated and a list of transactions. Each transaction has an associated symbol to make it easier for you to identify which type of transaction you made.
By selecting your card, you enter its management area, where you can access management features such as Block/Unblock, Remove Card, Associated Users, or useful information such as Frequently Asked Questions and Conditions of Use.
Can’t find your card? You can block it directly in the MyEdenred App, selecting the “Block Card” option. You can also unblock it at any time. If you need to issue a duplicate card, you should contact your company’s Human Resources department.
You can remove a card from your account by selecting “Remove Card”. If the removed card is the only card in your account, you will begin the “Card Association” process in order to access the MyEdenred App again.
If you have more than one card in your MyEdenred account, you can set one of them as a favorite by selecting the “Star” symbol. Your favorite card will always appear first.
With your prior authorization, your card balance and movements can be consulted by family members, as long as they are registered in MyEdenred App. Users wishing to view this information should add the card number and select “Request Membership”. You will receive an email to “Accept” or “Decline” the association. In the “Associated Users” area you can see who has access to your card and, if you wish, you can remove the existing association at any time.
In the “Where to Use” section you will find the establishments and discounts available in the Edenred merchants network. Share your location to get more accurate results. You can also search by district, place of residence or place of work and use the other filters to help you find what suits you best. The results are displayed in a list or on a map.
Discover discounts at more than 200 restaurants across the country on the MyEdenred App. Search for discounts near you using the “With Promotion” filter. To enjoy your discounted meal, select “Book” or “Get” in the desired campaign and follow the steps. When you make your first reservation, you will be asked for your email address and password. This feature results of a partnership between Edenred and Mygon (online booking platform).
In the “Advantages” section you’ll find exclusive discounts and advantages on major brands that you can enjoy as you are an Edenred user. Be tuned to this area and follow the news.
In the “My Profile” section you can edit your personal details. In order for the MyEdenred App to function correctly, your name, email and at least one zip code (work or residence) are mandatory fields.
In the “Settings” section you can change your password and activate, deactivate or change the lock code for your MyEdenred App.
To sign up for MB WAY you need to go to an ATM. First of all, you need to have the MB WAY App installed on your mobile phone. You need to sign up at an ATM according to the following steps:
1. Insert your Edenred card into the ATM and enter the PIN code;
2. Select the “MB WAY/MB NET” option;
3. Select the “MB WAY Accession” option;
4. Enter the mobile phone number associated with your MB WAY;
5. Set or enter your MB WAY PIN;
Once you have set your MB WAY PIN, your ATM membership is complete.
You will then need to confirm the membership on your mobile phone for the feature to become available. You will receive a notification on your mobile informing that a card membership is pending. Once you have received the notification on your phone, you will need to follow these steps to complete the membership in the App:
1. Log in to the MB WAY App and enter the last 4 digits of your Edenred card;
2. Select the “continue” option;
3. Afterwards, you may have to confirm your membership using your fingerprint or by entering your MB WAY PIN.
From that moment on, your Edenred card will be available in the MB WAY App and ready to use.
To make payments in physical stores with your Edenred card via MB WAY you must:
1. Log in to the MB WAY App and select the Edenred card (if you have other bank cards associated with your MB WAY). To change cards, simply rotate the image of the cards in the top bar;
2. Select the “Pay with MB WAY” option;
3. Confirm the payment with your MB WAY PIN.
More and more online establishments allow payments with MB WAY*. To pay online with your Edenred card, follow these steps:
1. Select MB WAY as the payment method at checkout and enter the mobile phone number associated with your MB WAY account;
2. You will then receive a pending notification. Simply log in to MB WAY, select your Edenred card and click on “Pay”.
*Note: See this link for a list of online stores that allow payment via MB WAY: https://www.mbway.pt/lojas-aderentes-app/
The current limit for payments made with MB WAY is €1,000 per day, up to €2,400 per week.